Terms of Service

2. User Accounts

You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account. You must provide accurate and complete information when creating an account.

You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access or security breach
• Accept responsibility for all activities under your account

2.1 Account Types

• Customer Accounts: For users who purchase products, enroll in quests, and book services
• Business Owner Accounts: For merchants who sell products, create quests, and manage bookings

3. Platform Services

Daily Quest provides a marketplace platform connecting customers with local businesses for:

• Product purchases (physical goods)
• Quest programs (loyalty/gamification)
• Service bookings (appointments, events)
• Business discovery and reviews

3.1 Quest Participation

Quest completion is subject to verification by participating businesses. Rewards and point values are determined by each business and may change at any time.

3.2 Free Plan and Paid Subscriptions

Daily Quest offers a free plan for business owners (Quest Givers) that includes:

• 1 active loyalty quest with a 60-day campaign duration
• Full access to POS, product catalogue, and public storefront
• Analytics dashboard

Free plan limits are enforced by the platform. Attempting to circumvent these limits (e.g., by creating multiple accounts) violates §6 of these Terms and may result in account suspension.

Paid subscription tiers unlock additional quests, features, and campaign durations. Subscription terms, pricing, and billing cycles will be presented to you at the point of upgrade and are incorporated into these Terms by reference. We will provide at least 15 days' notice before any changes to subscription pricing take effect.

Quest Rewards: Daily Quest acts as a marketplace platform and is not the primary obligor for quest rewards offered by individual businesses. If a business fails to honor advertised quest rewards without valid justification, you may escalate the dispute to our support team at support@dailyquest.co. We will conduct a good-faith review and facilitate mediation between you and the business. Repeated non-compliance by a business may result in suspension or removal from the platform.

4. Payment & Pricing

Accepted Payment Methods: Cash, GCash, PayMaya, Debit/Credit Cards (via external terminals)

Currency: All prices are in Philippine Pesos (₱)

Payment Processing: We do NOT store credit card numbers, CVV codes, or full payment credentials. All card payments are processed through external PCI-DSS compliant providers. We only record the payment method used and transaction status.

Transaction Records: All transaction records are retained for 10 years to comply with Bureau of Internal Revenue (BIR) requirements under the National Internal Revenue Code (NIRC) Section 235.

4.1 Refund & Cancellation Policy

Refund requests must be submitted within 7 calendar days of the transaction or service date. Requests are assessed jointly by the business and Daily Quest based on: (a) whether the product or service was delivered as described, (b) applicable consumer rights under RA 7394, and (c) any agreement between you and the business.

Platform service fees are non-refundable. Approved refunds are typically processed within 5–10 business days and returned via the original payment method.

Nothing in this section limits your rights under the Consumer Act of the Philippines (RA 7394). You are entitled to a replacement, repair, or refund for defective products or services not rendered as promised, regardless of platform policy.

5. Business Owner Terms

If you operate a business on Daily Quest, you agree to:

• Maintain valid business permits (SEC/DTI registration, Mayor's permit, BIR TIN)
• Comply with all applicable Philippine laws and regulations
• Honor quest rewards as advertised and agreed upon
• Provide accurate product/service information, including prices, descriptions, and availability
• Process customer orders promptly and professionally
• Handle customer disputes in good faith
• Issue BIR-compliant receipts upon request
• Maintain appropriate licenses for regulated products (food, health, etc.)

5.1 Platform Commission

Daily Quest may charge a platform commission on transactions. Commission rates and payment terms will be communicated to business owners separately and may be updated with reasonable notice.

6. Prohibited Conduct

You may NOT use Daily Quest to:

• Engage in fraudulent activities or misrepresent transactions
• Manipulate quest progress or game the reward system
• Create multiple accounts to abuse promotions or rewards
• Post false, misleading, or defamatory reviews
• Sell prohibited, illegal, or counterfeit products
• Violate intellectual property rights
• Harass, threaten, or abuse other users or businesses
• Attempt to gain unauthorized access to the platform or other accounts
• Use automated tools (bots, scrapers) without permission
• Violate any applicable laws or regulations

Violation of these terms may result in account suspension, termination, and legal action if necessary.

7. Intellectual Property

All content, features, and functionality on Daily Quest (including but not limited to text, graphics, logos, icons, images, software, and data compilations) are owned by us or our licensors and are protected by Philippine and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from Daily Quest without our express written permission.

User-Generated Content: By submitting content to Daily Quest (including product reviews, photos, and business descriptions), you grant Daily Quest a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute such content solely in connection with operating and promoting the platform. You retain ownership of your content. You may request removal of your content at any time, subject to applicable data retention obligations.

8. Data Privacy

Your use of Daily Quest is governed by our Privacy Policy, which complies with the Data Privacy Act of 2012 (Republic Act No. 10173).

By using Daily Quest, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy. You have the right to access, correct, and delete your personal data as provided under Philippine law.

9. Consumer Rights

Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to:

• Safe and quality products and services
• Accurate and complete product information
• Fair and honest pricing
• Effective redress for grievances and damages
• Consumer education and representation

If you believe your consumer rights have been violated, you may file a complaint with the Department of Trade and Industry (DTI) or seek legal remedies under Philippine law.

10. Disclaimers & Limitation of Liability

Daily Quest is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Platform Role: Daily Quest acts as a marketplace platform connecting customers and businesses. We are NOT responsible for:

• Quality, safety, legality, or accuracy of products/services listed by businesses
• Ability of businesses to fulfill orders or honor quest rewards
• Disputes between users and businesses
• Actions or omissions of users or businesses on the platform

To the maximum extent permitted by law, Daily Quest shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service, including but not limited to lost profits, lost data, or business interruption.

Limitation of Liability: Our total liability to you for any claim arising from your use of Daily Quest shall not exceed the amount you paid to us in the 12 months preceding the claim, or ₱5,000, whichever is greater.

Note: These limitations do not affect consumer rights under the Consumer Act of the Philippines that cannot be waived by contract.

11. Account Termination

We reserve the right to suspend or terminate your account at any time if:

• You violate these Terms of Service
• You engage in fraudulent or illegal activities
• Your account poses a security risk
• We are required to do so by law

Notice Period: We will provide reasonable notice before termination unless immediate action is required for security or legal reasons.

Data Retention: Upon account termination, your data will be soft-deleted and retained for 90 days for recovery purposes. After 90 days, your data will be permanently deleted, except for transaction records which are retained for 10 years for BIR compliance. See our Data Retention Policy for details.

Appeal Process: If you believe your account was terminated in error, you may contact support@dailyquest.co to appeal the decision within 15 business days.

12. Dispute Resolution

If you have a dispute with Daily Quest or another user, please follow this escalation process:

1. Internal Resolution: Contact our support team at support@dailyquest.co or call +63 905 669 1964. We will attempt to resolve the issue within 15 business days.
2. Mediation: If internal resolution fails, both parties agree to attempt mediation before pursuing legal action.
3. Consumer Complaints: You may file complaints with:
   • Department of Trade and Industry (DTI) - Consumer Protection Group
   • National Privacy Commission (NPC) - for data privacy concerns
4. Arbitration: If mediation fails, either party may submit the dispute to the Office for Alternative Dispute Resolution (OADR) under the Department of Justice, pursuant to Republic Act No. 9285 (Alternative Dispute Resolution Act of 2004). Both parties agree to participate in good faith in any OADR-facilitated proceedings before initiating litigation.
5. Litigation: If arbitration is unsuccessful or waived by mutual written agreement, disputes shall be resolved by the appropriate courts of the Philippines with proper jurisdiction over the matter.

13. Governing Law & Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of the Republic of the Philippines, including but not limited to:

• Consumer Act of the Philippines (RA 7394)
• Data Privacy Act of 2012 (RA 10173)
• Electronic Commerce Act of 2000 (RA 8792)
• Civil Code of the Philippines

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of the Philippines.

14. Changes to Terms

We reserve the right to modify these Terms of Service at any time. When we make material changes, we will:

• Update the “Last updated” date at the top of this page
• Notify you via email or in-app notification
• Provide a reasonable notice period (at least 15 days) before changes take effect

Continued use of Daily Quest after the effective date of changes constitutes acceptance of the modified terms. If you do not agree with material changes, you have the right to close your account before the changes take effect by contacting support@dailyquest.co. Closing your account before the effective date means you are not bound by the modified terms.

15. Contact Information

Regulatory Compliance: Daily Quest operates in compliance with applicable Philippine laws and regulations, including those administered by the Securities and Exchange Commission (SEC), Department of Trade and Industry (DTI), and Bureau of Internal Revenue (BIR).

16. General Provisions

16.1 Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

16.2 Force Majeure

Daily Quest shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to: natural disasters, acts of government, power outages, internet disruptions, telecommunications failures, pandemic or public health emergencies, civil unrest, or acts of third parties. We will make reasonable efforts to resume normal operations as soon as practicable.

16.3 Entire Agreement

These Terms of Service, together with our Privacy Policy, Cookie Policy, and Data Retention Policy, constitute the entire agreement between you and Daily Quest regarding your use of the platform and supersede all prior agreements, representations, or understandings.

16.4 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be made in writing and signed by an authorized representative of Daily Quest.

17. Indemnification

You agree to defend, indemnify, and hold harmless Daily Quest, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your access to or use of the platform
• Content or information you submit, post, or transmit through the platform
• Your breach of these Terms of Service
• Your violation of any applicable law, regulation, or third-party right (including intellectual property rights)
• Any dispute between you and another user or business on the platform

Daily Quest reserves the right to assume exclusive control of any matter otherwise subject to indemnification by you, at your expense. You agree to cooperate with our defense of such claims. This indemnification obligation does not limit any rights you hold under the Consumer Act of the Philippines (RA 7394) or other mandatory Philippine law that cannot be excluded by contract.